Terms and Conditions

OUR TERMS FOR THE SUPPLY OF GOODS AND SERVICES VIA OUR WEBSITE
Please read these terms carefully. You should understand that by requesting the supply of a
product or by clicking any box that states that you accept or agree to these terms, you agree to be
bound by them. If you do not agree to these terms, do not order any product from it.

Please see clauses 3.5, 4.2 and 13 in particular, which set out our liability to for any loss or
damage you suffer.

1 These terms

1.1 What these terms cover. These are the terms and conditions on which we supply
products to you when you order them via our website www.sandracronan.com
(“website”), whether these are goods or services. When we use the words “product” or
“products” in these terms, this includes both goods and services, as applicable.
1.2 Why you should read them. Please read these terms carefully before you submit your
order to us via the website. These terms tell you who we are, how we will provide
products to you, how you and we may change or end the contract, what to do if there is a
problem and other important information.

2 Information about us and how to contact us

2.1 Who we are. We are Sandra Cronan (UK) Limited, a company registered in England and
Wales. Our company registration number is 06702189 and our registered office is at
Ground Floor, 45 Pall Mall, London SW1Y 5JG. Our registered VAT number is
GB976448956.
2.2 How to contact us. You can contact us by telephoning us on +44 20 7491 4851 or by
writing to us at First Floor, 16 Albemarle Street, London W1S 4HW or by email to
enquiries@sandracronan.com.
2.3 How we may contact you. If we have to contact you we will do so by telephone or by
writing to you at the email address or postal address you provided to us in your order.
2.4 “Writing” includes emails. When we use the words “writing” or “written” in these
terms, this includes emails.

3 Our contract with you

3.1 How we will accept your order. Our acceptance of your order will take place when we
email you to accept it, at which point a contract will come into existence between you and
us.
3.2 If we cannot accept your order. If we are unable to accept your order, we will inform
you of this in writing and will not charge you for the product. This might be because the
product is out of stock, because of unexpected limits on our resources which we could
not reasonably plan for, because a credit reference we have obtained for you does not
meet our minimum requirements, because we have identified an error in the price or
description of the product, because we are unable to meet a delivery deadline you have
specified, because of trade embargoes imposed in the country of delivery which would
prevent your import of the product, or because there are legal restrictions which prevent
us from delivering certain items (even within our serviced countries).
3.3 Your order number. We will assign an order number to your order and tell you what it is
when we accept your order. It will help us if you can tell us the order number whenever
you contact us about your order.
3.4 We only sell to serviced countries. Our website is solely for the promotion of our
products in the serviced countries which are listed from time to time on our website
(“serviced countries”). Unfortunately, we do not accept orders from or deliver to
addresses outside of the serviced countries.
3.5 Checking whether trade embargoes are in place
3.5.1 It is your responsibility to check whether any trade embargoes relating to the
ban of certain stones or other raw materials, or other applicable laws or
regulations imposed by any authority in any part of the world, would restrict
or prevent the delivery of the products to you (even if the country to which
you request delivery is within our serviced countries).

3.5.2 We will not be liable to you for any loss you may suffer in respect of the
supply (or failure to supply) any product which would breach any such
applicable trade embargoes or other applicable laws or regulations imposed
by any authority in any part of the world.

4 Our products

4.1 Products may vary slightly from their pictures. The images of the products on our
website are for illustrative purposes only. Although we have made every effort to display
the colours accurately, we cannot guarantee that a device’s display of the colours
accurately reflects the colour of the products. Your product may vary slightly from those
images.
4.2 Jewellery descriptions and carat weights. We use our reasonable care and skill to
date each piece displayed for sale on our website, based on materials, construction
techniques, hallmarks, signature, overall style and cultural context. Although we have
made every effort to be as accurate as possible, all descriptions of products given and
the products themselves are supplied subject to the following:
4.2.1 mounted stones are graded insofar as mounting permits observation;
4.2.2 diamonds and coloured gemstones that cannot be removed from their
vintage settings without harm to the piece are evaluated in their mountings
using industry-standard measurements and formulas;
4.2.3 jewellery descriptions and carat weights stated are approximate;
4.2.4 certain coloured gemstones are often treated to enhance their beauty and
some treatments may not be permanent and/or require special care; and

4.2.5 we carry out all stone gradings unless specified otherwise.
Please contact us by telephoning us on +44 20 7491 4851 or emailing to
enquiries@sandracronan.com if you require further details concerning the above or any
particular item.
4.3 Product packaging may vary. The packaging of the product may vary from that shown
in images on our website.
4.4 Making sure your measurements are accurate. If we are making the product to
measurements you have given us you are responsible for ensuring that these
measurements are correct. You can find information and tips on how to measure on our
website or by contacting us.
4.5 Ring sizing. Most of our rings can be sized to suit any finger, unless specifically stated
otherwise in the description of the product on our website. We offer to provide the first
ring sizing for an order on a complimentary basis, unless there is a sizing up of more than
three sizes. We charge for additional sizings (see clause 12.1 regarding pricing). If we
are not at fault, rings that have been sized cannot be returned (see clause 8.4).

5 Your rights to make changes

If you wish to make a change to the product you have ordered please contact us. We will let you
know if the change is possible. If it is possible we will let you know about any changes to the price
of the product, the timing of supply or anything else which would be necessary as a result of your
requested change and ask you to confirm whether you wish to go ahead with the change. If we
cannot make the change or the consequences of making the change are unacceptable to you,
you may want to end the contract (see clause 8).

6 Our rights to make changes

6.1 Minor changes to the products. We may change the products to:
6.1.1 reflect changes in relevant laws and regulatory requirements; and/or
6.1.2 implement minor technical adjustments and improvements.
These changes will not affect your use or enjoyment of the products.
6.2 More significant changes to the products and these terms. In addition, as we
informed you in the description of the product on our website, we may make the following
changes to these terms or the product, but if we do so we will notify you and you may
then contact us to end the contract before the changes take effect and receive a refund
for any products paid for but not received. For example, we may change a product in
order to comply with any trade embargoes imposed from time to time.

7 Providing the products

7.1 Delivery costs. We will pay for the costs of delivery of the goods to you. Customers

are responsible for any import duties required for international deliveries.
7.2 When we will provide the products. We will provide the products to you as follows:
7.2.1 If the products are goods. If the products are goods we will deliver them as
soon as reasonably possible and in any event within 30 days after the day on
which we accept your order.

7.2.2 If the products are services. We will begin the services on the date agreed
with you during the order process. The estimated completion date for the
services is as told to you during the order process.

7.3 We are not responsible for delays outside our control. If our supply of the products is
delayed by an event outside our control (for example as a result of customs clearance or
additional security checks carried out on the import or export of the product) then we will
contact you as soon as possible to let you know and we will take steps to minimise the
effect of the delay. Provided we do this we will not be liable for delays caused by the
event, but if there is a risk of substantial delay you may contact us to end the contract
and receive a refund for any products you have paid for but not received.
7.4 Collection by you. If you have asked to collect the products from our premises, you can
collect them from us at our gallery at First Floor, 16 Albemarle Street, London W1S 4HW.
Please telephone us ahead of your collection on +44 20 7491 4851 to make an
appointment. You must bring a passport or driving licence for identification purposes to
collect a product.
7.5 If you are not at home when the product is delivered. If no one is available at your
address to take delivery, we will leave you a note informing you of how to rearrange
delivery or collect the products from a local delivery depot.
7.6 If you do not re-arrange delivery. If you do not collect the products from us as arranged
or if, after a failed delivery to you, you do not re-arrange delivery or collect them from a
delivery depot we will contact you for further instructions and may charge you for storage
costs and any further delivery costs. If, despite our reasonable efforts, we are unable to
contact you or re-arrange delivery or collection we may end the contract and clause 10.2
will apply.
7.7 When you become responsible for the goods.
7.7.1 A product which is goods will be your responsibility from the time we deliver
the product to the address you gave us or you or a carrier organised by you
collect it from us.

7.7.2 Where you have supplied goods to us for repair or customisation or the
performance of any other service, those goods will remain your responsibility
at all times. In the event of any loss of or damage to them whilst in our
possession, we will choose whether to repair or replace the lost or damaged
goods, and as long as we have used our reasonable care and skill, we will
have no further responsibility to you for such loss or damage.

7.8 When you own goods. You own a product which is goods once we have received
payment in full for it.
7.9 What will happen if you do not give required information to us. We may need certain
information from you so that we can supply the products to you, for example, ring sizing,
and designs and associated information for commissioned works. We may also need
you to provide us with any associated precious stones or other such materials, and (in
the case of repairs, the product which is the subject of repair. If so, this will have been
stated in the description of the products on our website. We will contact you in writing to
ask for this information. If you do not give us this information or materials within a
reasonable time of us asking for it, or if you give us incomplete or incorrect information or
materials, we may either end the contract (and clause 10.2 will apply) or make an
additional charge of a reasonable sum to compensate us for any extra work that is
required as a result. We will not be responsible for supplying the products late or not
supplying any part of them if this is caused by you not giving us the information or
materials we need within a reasonable time of us asking for it.
7.10 Reasons we may suspend the supply of products to you. We may have to suspend
the supply of a product to:
7.10.1 deal with technical problems or make minor technical changes;
7.10.2 reflect changes in relevant laws and regulatory requirements (for example if
any trade embargoes are imposed which prevent the supply of products to
you);

7.10.3 make changes to the product as requested by you or notified by us to you

(see clauses 5 and 6).

7.11 Your rights if we suspend the supply of products. We will contact you in advance to
tell you we will be suspending supply of the product, unless the problem is urgent or an
emergency. If we have to suspend the product for longer than 4 weeks we will adjust the
price so that you do not pay for the products while they are suspended. You may contact
us to end the contract for a product if we suspend it, or tell you we are going to suspend
it, in each case for a period of more than 4 weeks and we will refund any sums you have
paid in advance for the product in respect of the period after you end the contract.
7.12 We may also suspend supply of the products if you do not pay. If you do not pay us
for the products when you are supposed to (see clause 12.4) and you still do not make
payment within 7 days of us reminding you that payment is due, we may suspend supply
of the products until you have paid us the outstanding amounts. We will contact you to tell
you we are suspending supply of the products. We will not suspend the products where
you dispute the unpaid invoice (see clause 12.6). We will not charge you for the products
during the period for which they are suspended. As well as suspending the products we
can also charge you interest on your overdue payments (see clause 12.5).

8 Your rights to end the contract

8.1 You can always end your contract with us. Your rights when you end the contract will
depend on what you have bought, whether there is anything wrong with it, how we are
performing and when you decide to end the contract:
8.1.1 If what you have bought is faulty or mis-described you may have a legal
right to end the contract (or to get the product repaired or replaced or a

service re-performed or to get some or all of your money back), see clause
11;

8.1.2 If you want to end the contract because of something we have done or

have told you we are going to do, see clause 8.2;

8.1.3 If you have just changed your mind about the product, see clause 8.3.
You may be able to get a refund if you are within the cooling-off period, but
this may be subject to deductions and you will have to pay the costs of return
of any goods;

8.1.4 In all other cases (if we are not at fault and there is no right to change

your mind), see clause 8.6.

8.2 Ending the contract because of something we have done or are going to do. If you
are ending a contract for a reason set out at clause 8.2.1 to 8.2.5 below the contract will
end immediately and we will refund you in full for any products which have not been
provided and you may also be entitled to compensation. The reasons are:
8.2.1 we have told you about an upcoming change to the product or these terms

which you do not agree to (see clause 6.2);

8.2.2 we have told you about an error in the price or description of the product you

have ordered and you do not wish to proceed;

8.2.3 there is a risk that supply of the products may be significantly delayed

because of events outside our control;

8.2.4 we have suspended supply of the products for technical reasons, or notify
you we are going to suspend them for technical reasons, in each case for a
period of more than 4 weeks; or

8.2.5 you have a legal right to end the contract because of something we have
done wrong [(including because we have delivered late (see clause 7.8).
8.3 Exercising your right to change your mind (Consumer Contracts Regulations
2013). For most products bought online you have a legal right to change your mind within
14 days and receive a refund. These rights, under the Consumer Contracts Regulations
2013, are explained in more detail in these terms.
8.4 When you don’t have the right to change your mind. You do not have a right to
change your mind in respect of:
8.4.1 any items which have been made to your specifications or personalised in
any way (for example, bespoke or commissioned jewellery, and rings which
have been sized;

8.4.2 services (such as repairs or commissioned projects), once these have been

completed, even if the cancellation period is still running;

8.4.3 products sealed for health protection or hygiene purposes, once these have
been unsealed after you receive them (for example, stud earrings); and
8.4.4 any products which become mixed inseparably with other items after their
delivery (for example, jewellery which has been set with precious stones or
materials which you have provided).

8.5 How long do I have to change my mind? How long you have depends on what you
have ordered and how it is delivered.
8.5.1 Have you bought services (for example, repairs)? If so, you have 14 days
after the day we email you to confirm we accept your order. However, once
we have completed the services you cannot change your mind, even if the
period is still running. If you cancel after we have started the services, you

must pay us for the services provided up until the time you tell us that you
have changed your mind.

8.5.2 Have you bought goods (for example, non-bespoke jewellery or objets
d’art?), if so you have 14 days after the day you (or someone you nominate)
receives the goods.

8.6 Ending the contract where we are not at fault and there is no right to change your
mind. Even if we are not at fault and you do not have a right to change your mind (see
clause 8.1), you can still end the contract before it is completed, but you may have to pay
us compensation. A contract for goods is completed when the product is delivered and
paid for. A contract for services is completed when we have finished providing the
services and you have paid for them. If you want to end a contract before it is completed
where we are not at fault and you have not changed your mind, just contact us to let us
know. The contract will end immediately and we will refund any sums paid by you for
products not provided but we may deduct from that refund (or, if you have not made an
advance payment, charge you) reasonable compensation for the net costs we will incur
as a result of your ending the contract.

9 How to end the contract with us (including if you have changed your mind)

9.1 Tell us you want to end the contract. To end the contract with us, please let us know
by doing one of the following:
9.1.1 Phone or email. Telephone us on +44 20 7491 4851 or email us at
enquiries@sandracronan.com. Please provide your name, home address,
details of the order and, where available, your phone number and email
address.

9.1.2 Online. Complete the cancellation form on this document.
9.1.3 By post. Print off the cancellation within the document linked above and post it to us at
the address on the form. Or simply write to us at that address, including
details of what you bought, when you ordered or received it and your name
and address.

9.2 Returning products after ending the contract. If you end the contract for any reason
after products have been dispatched to you or you have received them, you must return
them to us. You must either return the goods in person to where you bought them, post
them back to us at First Floor, 16 Albemarle Street, London W1S 4HW or (if they are not
suitable for posting) allow us to collect them from you. Please telephone us on +44 20
7491 4851 or email us at enquiries@sandracronan.com for a return label or to arrange
collection. If you are exercising your right to change your mind you must return the
goods within 14 days of telling us you wish to end the contract. Please ensure that you
take reasonable care in returning the goods (for example, by packing them appropriately
(using the original packaging if possible) and using a reputable courier or recorded postal
service or other secure method of delivery).
9.3 When we will pay the costs of return. We will pay the costs of return:
9.3.1 if the products are faulty or mis-described; or
9.3.2 if you are ending the contract because we have told you of an upcoming
change to the product or these terms, an error in pricing or description, a
delay in delivery due to events outside our control or because you have a
legal right to do so as a result of something we have done wrong.

In all other circumstances (including where you are exercising your right to change your
mind) you must pay the costs of return.
9.4 What we charge for collection. If you are responsible for the costs of return and we are
collecting the product from you, we will charge you the direct cost to us of collection.
9.5 How we will refund you. We will refund you the price you paid for the products
including delivery costs, by the method you used for payment. However, we may make
deductions from the price, as described in clause 9.6 below.
9.6 Deductions from refunds. Deductions from refunds if you are exercising your right to
change your mind. If you are exercising your right to change your mind:
9.6.1 We may reduce your refund of the price (excluding delivery costs) to reflect
any reduction in the value of the goods, if this has been caused by your
handling them in a way which would not be permitted in a shop. If we refund
you the price paid before we are able to inspect the goods and later discover
you have handled them in an unacceptable way, you must pay us an
appropriate amount.

9.6.2 The maximum refund for delivery costs will be the costs of delivery by the
least expensive delivery method we offer. For example, if we offer delivery of
a product within 3-5 days at one cost but you choose to have the product
delivered within 24 hours at a higher cost, then we will only refund what you
would have paid for the cheaper delivery option.

9.6.3 Where the product is a service, we may deduct from any refund an amount
for the supply of the service for the period for which it was supplied, ending
with the time when you told us you had changed your mind. The amount will
be in proportion to what has been supplied, in comparison with the full
coverage of the contract.

9.7 When your refund will be made. We will make any refunds due to you as soon as
possible. If you are exercising your right to change your mind then:
9.7.1 If the products are goods and we have not offered to collect them, your
refund will be made within 14 days from the day on which we receive the
product back from you or, if earlier, the day on which you provide us with
evidence that you have sent the product back to us.

9.7.2 In all other cases, your refund will be made within 14 days of your telling us

you have changed your mind

10 Our rights to end the contract

10.1 We may end the contract if you break it. We may end the contract for a product at any
time by writing to you if you do not:
10.1.1 make any payment to us when it is due and you still do not make payment

within 7 days of us reminding you that payment is due;

10.1.2 within a reasonable time of us asking for it, provide us with information that is
necessary for us to provide the products, for example, details of ring sizing or
designs and associated information for commissioned projects; or

10.1.3 within a reasonable time, allow us to deliver the products to you or collect

them from us.

10.2 You must compensate us if you break the contract. If we end the contract in the
situations set out in clause 10.1, we will refund any money you have paid in advance for
products we have not provided but we may deduct or charge you reasonable
compensation for the net costs we will incur as a result of your breaking the contract.

11 If there is a problem with the product

11.1 How to tell us about problems. If you have any questions or complaints about the
product, please contact us. You can telephone us on +44 20 7491 4851 or email us at
enquiries@sandracronan.com.. Alternatively, please speak to one of our staff in our
gallery at First Floor, 16 Albemarle Street, London W1S 4HW.
11.2 Summary of your legal rights. We are under a legal duty to supply products that are in
conformity with this contract. Nothing in these terms will affect your legal rights.
11.3 Your obligation to return rejected products. If you wish to exercise your legal rights to
reject products you must either return them in person to where you bought them, post
them back to us or (if they are not suitable for posting) allow us to collect them from you.
We will pay the costs of postage or collection. Please telephone us on +44 20 7491 4851
or email us at enquiries@sandracronan.com for a return label or to arrange collection.

12 Price and payment

12.1 Where to find the price for the product. The price of the product (including the price of
us undertaking ring sizings) (which includes VAT but not import duties and taxes for
delivery outside of the EU) will be the price indicated on the order pages when you
placed your order. We take all reasonable care to ensure that the price of the product
advised to you is correct. However please see clause 12.3 for what happens if we
discover an error in the price of the product you order.
12.2 We will pass on changes in the rate of VAT. If the rate of VAT changes between your
order date and the date we supply the product, we will adjust the rate of VAT that you
pay, unless you have already paid for the product in full before the change in the rate of
VAT takes effect.
12.3 What happens if we got the price wrong. It is always possible that, despite our best
efforts, some of the products we sell may be incorrectly priced. We will normally check
prices before accepting your order so that, where the product’s correct price at your order
date is less than our stated price at your order date, we will charge the lower amount. If
the product’s correct price at your order date is higher than the price stated to you, we will
contact you for your instructions before we accept your order. If we accept and process
your order where a pricing error is obvious and unmistakeable and could reasonably
have been recognised by you as a mispricing, we may end the contract, refund you any
sums you have paid and require the return of any goods provided to you.
12.4 When you must pay and how you must pay. We accept payment by WorldPay, Visa,
Mastercard, and American Express, and by bank transfer. When you must pay depends on the product being purchased and
the total value of the transaction. For purchases where the total value of the transaction
is over £15,000, we ask that our customers pay an initial 10% deposit using a credit card.

This will reserve your items for 7 days until the balance has been paid by bank transfer.
12.4.1 For goods, you must pay for the products before we dispatch them. We will
not charge your credit or debit card until we dispatch the products to you.
12.4.2 For services, you must make an advance payment of 50% of the price of the
services, before we start providing them. We will invoice you for the balance
of the price of the services when we have completed them. You must pay
each invoice within 7 calendar days after the date of the invoice.

12.4.3 For goods or services where the total value of the transaction is more than
£15,000, you must make an advance payment of the total price of the
products, before we dispatch the products or start providing the services.
We will invoice you for the balance of the total price and you must pay each
invoice within 7 calendar days after the date of the invoice.

12.5 We can charge interest if you pay late. If you do not make any payment to us by the
due date we may charge interest to you on the overdue amount at the rate of 2% a year
above the base lending rate of Barclays Bank Plc from time to time. This interest shall
accrue on a daily basis from the due date until the date of actual payment of the overdue
amount, whether before or after judgment. You must pay us interest together with any
overdue amount.
12.6 What to do if you think an invoice is wrong. If you think an invoice is wrong please
contact us promptly to let us know. You will not have to pay any interest until the dispute
is resolved. Once the dispute is resolved we will charge you interest on correctly invoiced
sums from the original due date.

13 Our responsibility for loss or damage suffered by you

13.1 We are responsible to you for foreseeable loss and damage caused by us. If we fail
to comply with these terms, we are responsible for loss or damage you suffer that is a
foreseeable result of our breaking this contract or our failing to use reasonable care and
skill, but we are not responsible for any loss or damage that is not foreseeable. Loss or
damage is foreseeable if either it is obvious that it will happen or if, at the time the
contract was made, both we and you knew it might happen, for example, if you discussed
it with us during the sales process.
13.2 We do not exclude or limit in any way our liability to you where it would be
unlawful to do so. This includes liability for death or personal injury caused by our
negligence or the negligence of our employees, agents or subcontractors; for fraud or
fraudulent misrepresentation; for breach of your legal rights in relation to the products
including the right to receive products which are: as described and match information we
provided to you and any sample or model seen or examined by you; of satisfactory
quality; fit for any particular purpose made known to us; and supplied with reasonable
skill and care; and for defective products under the Consumer Protection Act 1987.
13.3 We are not liable for business losses. We only supply the products for domestic and
private use. If you use the products for any commercial, business or re-sale purpose we
will have no liability to you for any loss of profit, loss of business, business interruption, or
loss of business opportunity.

14 How we may use your personal information

14.1 How we will use your personal information. We will collect and use the personal
information you provide to us in accordance with our Privacy Policy [■insert link to privacy
policy.

15 Other important terms

15.1 We may transfer this Agreement to someone else. We may transfer our rights and
obligations under these terms to another organisation. We will contact you to let you
know if we plan to do this. If you are unhappy with the transfer you may contact us to end
the contract within 30 days of us telling you about it and we will refund you any payments
you have made in advance for products not provided.
15.2 You need our consent to transfer your rights to someone else. You may only
transfer your rights or your obligations under these terms to another person if we agree to
this in writing.
15.3 Nobody else has any rights under this contract. This contract is between you and us.
No other person shall have any rights to enforce any of its terms.
15.4 If a court finds part of this contract illegal, the rest will continue in force. Each of
the paragraphs of these terms operates separately. If any court or relevant authority
decides that any of them are unlawful, the remaining paragraphs will remain in full force
and effect.
15.5 Even if we delay in enforcing this contract, we can still enforce it later. If we do not
insist immediately that you do anything you are required to do under these terms, or if we
delay in taking steps against you in respect of your breaking this contract, that will not
mean that you do not have to do those things and it will not prevent us taking steps
against you at a later date. For example, if you miss a payment and we do not chase you
but we continue to provide the products, we can still require you to make the payment at
a later date.
15.6 Which laws apply to this contract and where you may bring legal proceedings.
These terms are governed by English law and you can bring legal proceedings in respect
of the products in the English courts. If you live in Scotland you can bring legal
proceedings in respect of the products in either the Scottish or the English courts. If you
live in Northern Ireland you can bring legal proceedings in respect of the products in
either the Northern Irish or the English courts.